Shipping Policy — Up In Smoke Co.™

Last updated: 04/28/26

Thank you for shopping with Up In Smoke Co.™ This policy explains how we process, ship, and deliver orders.

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1. Order Processing

Orders are processed Monday through Friday.

Most orders ship within 1 business day.

Orders placed after 2 PM may ship the following business day.

We do not ship on weekends or major holidays.

If there is any delay or issue with your order, we will contact you directly.

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2. Shipping Methods and Delivery Estimates

We ship using major carriers including USPS, UPS, and FedEx.

Estimated delivery times:

Standard Shipping: 3 to 8 business days

Expedited Shipping: 2 to 4 business days

Delivery timeframes are estimates provided by carriers and are not guaranteed.

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3. Shipping Rates

Shipping rates are calculated at checkout based on:

Customer location

Package weight

Shipping method selected

Orders of $69 or more qualify for free shipping.

Promotional free shipping offers may be available at times.

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4. Tracking Information

Once your order ships, you will receive:

Shipping confirmation email

Tracking number

Tracking link

Tracking updates may take 24 to 48 hours to appear after shipment.

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5. Incorrect Shipping Addresses

Customers are responsible for entering the correct shipping address.

If a package is returned due to an incorrect or incomplete address, you may:

Pay additional shipping to have the order resent, or

Request a refund for the items (original shipping charges are non-refundable)

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6. Lost, Stolen, or Delayed Packages

Once a carrier takes possession of a package, they are responsible for delivery.

We will assist customers with resolving delivery issues when possible:

Lost package: Contact us after 10 days from shipment date

Stolen package: File a report with the carrier and provide the case number

Delayed package: Please allow additional time during peak shipping periods

Resolution will follow carrier policies and claim outcomes.

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7. Damaged Orders

If your order arrives damaged, contact us within 7 days of delivery.

Include:

Order number

Clear photos of the damaged item and packaging

We will replace or refund the item based on availability and review.

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8. International Shipping

Up In Smoke Co. currently ships only within the United States.

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9. Contact Information

For shipping questions or order support:

Up In Smoke Co. LLC 

19 8th Street South PMB 564 

Fargo, ND 58103 

Phone: (701) 707-9106 

Email: contact@upinsmokeco.com